Symantec System Recovery installation fails with a Windows Installer package error
|Article:TECH183302|||||Created: 2012-03-08|||||Updated: 2014-05-15|||||Article URL http://www.symantec.com/docs/TECH183302|
There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action UninstallGenericMountDriver.
SSR Error: “There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action UninstallGenericMountDriver..."
MSI debug log:
Property(C): ISSCRIPT_VERSION_MISSING = The InstallScript engine is missing from this machine. If available, please run isscript.msi, or contact your support personnel for further assistance.
Corrupt previous installation of Symantec System Recovery
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
1. Open Registry editor.
2. Locate the key HKEY_CLASSES_ROOT\Installer\Products.
3. Delete keys related to Symantec System Recovery. Refer to related technotes for reference about Product Global Unique Identifiers.
4. Reboot the server
5. Retry BESR/SSR installation.
Article URL http://www.symantec.com/docs/TECH183302