Exchange 2007 GRT enabled Copy backup job fails with “-528 The current log file is missing" error

Article:TECH183312  |  Created: 2012-03-08  |  Updated: 2012-07-18  |  Article URL http://www.symantec.com/docs/TECH183312
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Article Type
Technical Solution


Issue



Exchange 2007 GRT enabled Copy backup job fails with error “0xe0000393 - Cannot extract mailbox messages from the Exchange backup"
V-79-57344-915 - Unable to complete the operation for the selected resource using the specified options.  The following error was returned when opening the Exchange Database file:  '-528 The current log file is missing'


Error



0xe0000393 - Cannot extract mailbox messages from the Exchange backup

V-79-57344-915 - Unable to complete the operation for the selected resource using the specified options.  The following error was returned when opening the Exchange Database file:  '-528 The current log file is missing

beremote log from media server shows the following errors:

[5848]  [fsys\jet]           - STARTING RESTORE MAP:  SOURCE PATH:  X:\IMG001156  TARGET PATH:  C:\TEMP\Backup Exec\IMG5\vdb_2012_03_04_2220_56
[5848]  [fsys\jet]           - RSTMAP[0] -  >>>> C:\TEMP\Backup Exec\IMG5\vdb_2012_03_04_2220_56\Mailbox Database.edb
[5848]  [fsys\jet]           - Recovery FAILED - ERROR::RC = -528 - -528 The current log file is missing.
[5848]  Closing Persistent Virt VFF id (7428-00001D04) with: Total Bytes Read=00000000:00005000, Written=00000000:00000000
[5848]  Closing Session [ThreadId=7428, Major=0, Minor=0, Index=0, Last=00000000].
[5848]  SessionStatus for [1504-000005E0] - Major=0, Minor=0, Index=0, LastError=0, Session is not uActiveB.
[5848]  Closing Vlink VFF id (8372-000020B4) with: Total Bytes Read=00000000:00000000, Written=00000000:00000000
[5848]  Closing Session [ThreadId=8372, Major=0, Minor=0, Index=0, Last=00000000].
[5848]  SessionStatus for [1972-000007B4] - Major=0, Minor=0, Index=0, LastError=0, Session is not uActiveB.
[5848]  [fsys\mb2]           - Using EDB Provider for Browse/Backup.
[5848]  [fsys\mb2]           - Logon: m_lpMAPISession->Logon returned 80004005
[5848]  [fsys\mb2]           -  OPEN DATABASE FAILED: -528 The current log file is missing.
[5848]  [fsys\mb2]           - MB2_Chgdir:Logon returned e000fea9


Environment



Backup Exec 2010 R3 SP2
Exchange 2007 SP2 and Exchange database residing on FAS 2050 (Netapp release 11.3.1.1 (Ontap)) device


Solution



The above described problem is no longer visible in Backup Exec 2012.

 


Supplemental Materials

SourceError Code
Value0xe0000393
Description

Cannot extract mailbox messages from the Exchange backup


SourceUMI
ValueV-79-57344-915
Description

Unable to complete the operation for the selected resource using the specified options.  The following error was returned when opening the Exchange Database file:  '-528 The current log file is missing'


SourceETrack
Value2714444
Description

Exchange 2007 GRT enabled Copy backup job fails with “-528 The current log file is missing" error



Article URL http://www.symantec.com/docs/TECH183312


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