Error During iOS device enrollment while using SSL
| Article:TECH183383 | | | Created: 2012-03-09 | | | Updated: 2012-03-09 | | | Article URL http://www.symantec.com/docs/TECH183383 |
Problem
Error during enrollment, "Installing the MDM profile failed"
Error
Mar 7 15:55:41 unknown profiled[117] <Notice>: (Error) MDM: Cannot Authenticate. Error: NSError:
Desc : The server certificate for https://MMS_SERVER:443/IOSServices/mdm.sync is invalid.
US Desc: The server certificate for https://MMS_SERVER:443/IOSServices/mdm.sync is invalid.
Domain : MCHTTPTransactionErrorDomain
Code : 23002
Type : MCFatalError
Params : (
"https://MMS_SERVER:443/IOSServices/mdm.sync"
Cause
Using a selfsigned or inhouse created certificate, without trusting the CA on the iOS device.
Solution
Install the CA intermediate certificate on the iOS device before the enrollment.
This process can be automated during the regular enrollment process. Guide is on the following article http://www.symantec.com/docs/HOWTO74478
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Article URL http://www.symantec.com/docs/TECH183383
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