Error During iOS device enrollment while using SSL

Article:TECH183383  |  Created: 2012-03-09  |  Updated: 2013-10-24  |  Article URL http://www.symantec.com/docs/TECH183383
Article Type
Technical Solution


Issue



Error during enrollment, "Installing the MDM profile failed"


Error



Mar  7 15:55:41 unknown profiled[117] <Notice>: (Error) MDM: Cannot Authenticate. Error: NSError:
Desc   : The server certificate for https://MMS_SERVER:443/IOSServices/mdm.sync is invalid.
US Desc: The server certificate for https://MMS_SERVER:443/IOSServices/mdm.sync is invalid.
Domain : MCHTTPTransactionErrorDomain
Code   : 23002
Type   : MCFatalError
Params : (
"https://MMS_SERVER:443/IOSServices/mdm.sync"


Cause



Using a selfsigned or inhouse created certificate, without trusting the CA on the iOS device.


Solution



Install the CA intermediate certificate on the iOS device before the enrollment.
This process can be automated during the regular enrollment process. Guide is on the following article http://www.symantec.com/docs/HOWTO74478




Article URL http://www.symantec.com/docs/TECH183383


Terms of use for this information are found in Legal Notices