During snapshot, the snapshot hangs on scanning folders section

Article:TECH18340  |  Created: 2006-09-04  |  Updated: 2008-07-24  |  Article URL http://www.symantec.com/docs/TECH18340
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Article Type
Technical Solution

Issue



Recovery Solution 6.0 snapshot hangs during scanning folders section of the snapshot.

Environment



Recovery Solution 6.0.395

Cause



The scanning folder fails due to either large number of files within a folder or a very large file approx. 70 GB in size causing the snapshot connection to timeout.

Solution



To resolve the issue, replace the VolAgent.dll, attached to the right of this article, on the Recovery Solution Agent.

Attachments

VolAgent.dll (560 kBytes)

Legacy ID



26738


Article URL http://www.symantec.com/docs/TECH18340


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