Backup Exec remote agent service crashes during GRT backup of VMware virtual machine

Article:TECH183404  |  Created: 2012-03-09  |  Updated: 2012-08-22  |  Article URL http://www.symantec.com/docs/TECH183404
Article Type
Technical Solution


Issue



Backup Exec remote agent service (beremote) crashes during Granular Recovery Technology (GRT) based backup of VMware virtual machines.


Error



Error in the Application Event logs on Backup Exec server:

 

Log Name:      Application
Source:        Application Error
Date:          3/8/2012 8:07:49 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      BackupExec Server
Description:
Faulting application beremote.exe, version 14.0.1798.0, time stamp 0x4f1e02d7, faulting module ntdll.dll, version 6.1.7601.17725, time stamp 0x4ec4aa8e, exception code 0xc0000005, fault offset 0x00000000000532d0, process id 0x145c, application start time 0x01ccfd35a195115e.


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Revision 1798 Hotfix 180964


Supplemental Materials

SourceETrack
Value2698392
Description

AVVI: beremote crashes while performing GRT backup of VM




Article URL http://www.symantec.com/docs/TECH183404


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