Iron Key flash drives lock up HP Probook 6565b/6555b & HP 8560p Elitebook models using Windows 7 after Symantec Endpoint Encryption Device Control 8.2.0 is installed.

Article:TECH183500  |  Created: 2012-03-09  |  Updated: 2013-05-17  |  Article URL http://www.symantec.com/docs/TECH183500
Article Type
Technical Solution


Environment

Issue



BUG REPORT: Iron Key flash drives lock up HP Probook 6565b/6555b HP 8560p Elitebook models using Windows 7 after Symantec Endpoint Encryption Device Control 8.2.0 is installed.


Error



Windows Explorer is not responding.


Environment



HP Probook 6565b ProBook
HP Probook 6555b ProBook
HP Probook 8560p EliteBook

Windows 7.
Symantec Endpoint Encryption Device Control v 8.2.0.

IronKey Model Number: D2-S200-S02-3FIPS


Cause



Symantec Endpoint Encryption Device Control software defect.


Solution



Resolved in Symantec Endpoint Encryption Device Control 8.2.2 and higher releases.


Supplemental Materials

Description

Anywhere from 5 to 30 minutes after logging in and using the client workstation, it becomes slow and eventually freezes and stops working. The machine must be rebooted in order to start working again.



Article URL http://www.symantec.com/docs/TECH183500


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