USB Devices connecting to Docking Station are no longer recognized after un-docking and re-docking the laptop.
| Article:TECH183503 | | | Created: 2012-03-10 | | | Updated: 2012-07-21 | | | Article URL http://www.symantec.com/docs/TECH183503 |
Problem
BUG REPORT: USB Devices connected to Docking Station are no longer recognized after re-docking the laptop.
Error
None
Environment
HP 8560p EliteBook
Windows 7 Professional SP1
Symantec Endpoint Encryption Device Control v8.0.0.
Cause
Defect in Symantec Endpoint Encryption Device Control 8.0.0.
Solution
Defect resolved in Symantec Endpoint Encryption Device Control 8.2.2.
|
|
| Description | When Symantec Endpoint Encryption Device Control v8.0.0 is installed and a laptop is re-docked, the USB devices connected to the docking station are no longer recognized. They show up in the Device Manager with a yellow exclamation mark. The machine needs to be rebooted to correct this issue. |
Article URL http://www.symantec.com/docs/TECH183503
Terms of use for this information are found in Legal Notices
Thank you.