USB Devices connecting to Docking Station are no longer recognized after un-docking and re-docking the laptop.

Article:TECH183503  |  Created: 2012-03-09  |  Updated: 2012-07-21  |  Article URL http://www.symantec.com/docs/TECH183503
Article Type
Technical Solution


Environment

Issue



BUG REPORT: USB Devices connected to Docking Station are no longer recognized after re-docking the laptop.


Error



None


Environment



HP 8560p EliteBook
Windows 7 Professional SP1
Symantec Endpoint Encryption Device Control v8.0.0.


Cause



Defect in Symantec Endpoint Encryption Device Control 8.0.0.


Solution



Defect resolved in Symantec Endpoint Encryption Device Control 8.2.2.


Supplemental Materials

Description

When Symantec Endpoint Encryption Device Control v8.0.0 is installed and a laptop is re-docked, the USB devices connected to the docking station are no longer recognized.  They show up in the Device Manager with a yellow exclamation mark. The machine needs to be rebooted to correct this issue.



Article URL http://www.symantec.com/docs/TECH183503


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