Symantec AntiVirus for Network Attached Storage 5.2.11 attempts to scan 2+GB .zip files numerous times when working with the NetApp Filer

Article:TECH183574  |  Created: 2012-03-12  |  Updated: 2012-07-11  |  Article URL http://www.symantec.com/docs/TECH183574
Article Type
Technical Solution


Environment

Issue



When Symantec AntiVirus for Network Attached Storage 5.2.11 attempts to process a scan request from a NetApp Filer for a ZIP file that is 2+GB in size, assuming the 2GB .zip file reaches the Filer's abort_timeout, SAV for NAS 5.2.11 will attempt to scan the .zip file 20+ times.  Even though the NetApp Filer is only configured to attempt 4 re-scans.


Environment



Symantec Scan Engine/SAV for NAS 5.2.11
NetApp Filer


Solution



This issue has been addressed in Scan Engine release 5.2.13.

This release is available from Symantec's Fileconnect resource available at https://fileconnect.symantec.com.

 




Article URL http://www.symantec.com/docs/TECH183574


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