"Server unavailable" error using HTTP as communication protocol Hotfix 10 (plus Hotfixes 6, 5, 4, 3 and 2)

Article:TECH18369  |  Created: 2006-09-04  |  Updated: 2008-07-24  |  Article URL http://www.symantec.com/docs/TECH18369
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution

Issue



By default, Recovery Solution Agent will always try to use the proxy server. In case an external proxy is used Recovery Solution Agent will obviously fail to communicate with the Recovery Solution Server as the external proxy will not be able to resolve the IP address of the Recovery Solution Server. The workaround is to make the Recovery Solution Server IP address publicly available.

Environment



Recovery Solution 6.2.2106

Cause



 


Solution



On the Recovery Solution Agent please replace the following three files by doing the following:
  1. Stop the Recovery Solution Agent Services.
  2. Replace AeXRSAgt.exe, AexRsCfg.dll, and HttpSrv.dll.

On the Recovery Solution Server and Notification Server, replace the Data1.cab in the following locations:

 C:\Program Files\Altiris\Notification Server\NSCap\Bin\Win32\X86\Recovery Agent Package Notification Server 
 C:\Program Files\Altiris\Recovery Solution\Server\Agent\Install  Recovery Solution Server
 C:\Program Files\Altiris\Recovery Solution\Server\Agent\Package  Recovery Solution Server
             
To learn how to Modify the Data1.cab file, follow the instructions in the article 24583.

Note: The hotfix was replaced by the updated version of it. The code has been reworked.

Important: Recovery Solution 6.2.2332 (RS 6.2 SP1) has been released. Recovery Solution 6.2 SP1 build 6.2.2332 has been released which contains all of the hotfixes for 6.2.2106 except Hotfix 16 and Hotfix 18. Hotfix 16 and Hotfix 18 are available in the Recovery Solution 6.2.2332 Hotfix All article. Subscribe to article 29505 to be notified about all future hotfixes for that version. The article also includes Release Notes, Best Practices, and Troubleshooting Help.


Attachments

rs62_hf10.zip (1.7 MBytes)

Legacy ID



26746


Article URL http://www.symantec.com/docs/TECH18369


Terms of use for this information are found in Legal Notices