Why the Windows Definitions version cannot display the Date in the Symantec Endpoint Protection Manager Home page?

Close X

Please note that this document is a translation. It is possible that updates have been made to the original version after this document was translated and published. Symantec does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledgebase article for up to date information.

Article:TECH183751  |  Created: 2012-03-14  |  Updated: 2012-05-14  |  Article URL http://www.symantec.com/docs/TECH183751
Article Type
Technical Solution

Product(s)

Languages

Problem



If your Windows system is using East Asian double-bytes Language as default language. You may be encountering an issue that the Windows Definitions (the "Latest from Symantec" and the "Latest from Manager") cannot display the date info, only display the "rxx" info.

For example:

The correct format:

Windows Definitions:

Latest from Symantec: 03/14/2012 r35

Latest from Manager: 03/14/2012 r35

 

The abnormal format:

Windows Definitions:

Latest from Symantec: r35

Latest from Manager: r35


Cause



This issue is caused by the function iconv (an extend php function, provided by libiconv lib, publiced by GNU License) cannot identify the charset name "windows-932" (Japanese), "windows-949" (Korean) and "windows-950" (Traditional Chinese).

Hence, the iconv will return a empty string for the display function, and the display result will lost the date info, only have "r35" info.

Actually, the correct charset name of Japanese, Korean and Traditional Chinese do not like above listed.

For such East Asian languages, the charset name should be as follow:

Japanese: cp932

Korean: cp949

Traditional Chinese: cp950

(Please refer the charset recode document: http://www.delorie.com/gnu/docs/recode/recode_30.html)

The format like "windows-" plus "charset page code" is not suitable for CJK recode.

(Besides, maybe some other double-bytes character also have this issue.)


Solution



Symantec had known this issue, and will resolve it in future version.

If you need a workaround, please contact us via hotline, and our Technical Support Engineer can give you a workaround.

Supplemental Materials

SourceETrack
Value2722741
Description

SEPM console definition Date display are not formatted correctly  


Article URL http://www.symantec.com/docs/TECH183751


Terms of use for this information are found in Legal Notices

Please Sign In

Login using SymAccount.

Knowledge Base Search

Knowledge Base Search

Rate this Article

Help us improve your support experience.

MySymantec

MySymantec

Contacting Support

Contacting Support