Backups of System Reserved partition intermittently hang at 5% when using Symantec System Recovery (SSR).

Article:TECH183775  |  Created: 2012-03-14  |  Updated: 2014-05-15  |  Article URL http://www.symantec.com/docs/TECH183775
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Article Type
Technical Solution


Issue



Backups of System Reserved partition intermittently hang at 5% when using Symantec System Recovery (SSR).

When this issue occurs, VProSvc.exe takes up around 50% CPU.

The issue is seen when backing up to a network location (i.e. network share) but has also been seen when backup destination is set to a local device (i.e. USB drive).


Environment



Windows 2008 R2

Windows 7


Solution



NOTE: When the issue occurs, end the process for VProSvc.exe in Task Manager which will cancel the active backup and return the CPU level back to an acceptable level.

Solution:

This issue is resolved in service pack 3 (10.0.3) for SSR 2011 which is available via LiveUpdate, FileConnect (https://fileconnect.symantec.com/) and here http://www.symantec.com/docs/TECH195461.


Supplemental Materials

SourceETrack
Value2720601
Description

Backups of system reserved partition intermittently hang at 5%.



Article URL http://www.symantec.com/docs/TECH183775


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