Software Update Cycle is failing to install several updates with exit code 2149842967.

Article:TECH183777  |  Created: 2012-03-14  |  Updated: 2012-03-19  |  Article URL http://www.symantec.com/docs/TECH183777
Article Type
Technical Solution


Issue



Software Update Cycle partially installed scheduled updates listed
     Found several updates failed to install:
          Windows6.1-KB2616676-x64.msu
          Windows6.1-KB2562937-x64.msu
          Windows6.1-kb2524375-x64.msu

Confirmed Inventories are now in order and forced Patch Inventory Scan

Ran Update kb2524375 manually and it failed with 'Update is not applicable'
 


Error



exit code 2149842967


Environment



Patch Management 7.X


Cause



Updates were superseded and IsApplicable rules needed to be updated


Solution



This issue was resolved in the recent Import Patch Data for Microsoft released in March 2nd Week Import.

Updated the IsApplicable rules to target the supercedence status as follows:
     Supercedence of KB-2616676 with KB-2641690.
     Supercedence of KB-2607712 with KB-2616676.
     Supercedence of KB-2524375 with KB-2607712.
 

 




Article URL http://www.symantec.com/docs/TECH183777


Terms of use for this information are found in Legal Notices