Why does CommandCentral Storage (CCS) version 5.2RU3 fail to install on my previously installed managed host (MH)?

Article:TECH183949  |  Created: 2012-03-15  |  Updated: 2012-07-21  |  Article URL http://www.symantec.com/docs/TECH183949
Article Type
Technical Solution

Product(s)

Environment

Issue



If the administrator attempts to install the Release Update (RU) 3 version of CCS5.2 to the installed MHs in the Haldomain an error will occur. If using either the Control Host (CH) installer VRTS_CommandCentral_5.2RU3_Windows_CH.zip or the Management Server (MS) installer VRTS_CommandCentral_5.2RU3_Windows_MS.zip is used the error will occur.


Error



An attempt to install from the windows binaries will fail in a popup.

For Control host:

Control Host

For Management Server:

Management Server


Environment



Windows Servers

2003

2008

CommandCentral Storage MH, CH, MS


Cause



Release: 5.2 RU3 Release Notes detail the components which the Release Update applies to as the Management Server and Control hosts only. It also contains a list of new features since RU2 was released.

Note:

You can upgrade to CommandCentral 5.2 RU3 from versions 5.2, 5.2 RU1, or 5.2 RU2.
Upgrade your Management Server before you upgrade any Control Hosts.


Solution



To upgrade the Management Server (Windows)
1 Log on to the Management Server as a user with administrator-level privileges.
2 If you have not already done so, download the installation file from the
Symantec FileConnect Web site: https://fileconnect.symantec.com
The file is named VRTS_CommandCentral_5.2RU3_Windows_MS.zip.
3 Extract VRTS_CommandCentral_5.2RU3_Windows_MS.zip.
4 Go to the following directory:
  cd installer_location\MS\win\patches
Note:Where installer_location is the directory in which you extracted the zip file.
5 Run MSSetup.exe
6 Follow the instructions in the wizard to upgrade the Management Server.

To upgrade the Control Host (Windows)
1 Log on to the Control Host as a user with administrator-level privileges.
2 If you have not already done so, download the installation file from the
Symantec FileConnect Web site: https://fileconnect.symantec.com
The file is named VRTS_CommandCentral_5.2RU3_Windows_CH.zip.
3 Extract VRTS_CommandCentral_5.2RU3_Windows_CH.zip.
cd installer_location\CH\win\patches
Note:Where installer_location is the directory in which you extracted the zip file.
5 Run CHSetup.exe
6 Follow the instructions in the wizard to upgrade the Control Host.

 

 

 

 




Article URL http://www.symantec.com/docs/TECH183949


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