After upgrade to NetBackup 7.5 MSDP backups are failing with status 84 and CR queue processing is failing.
|Article:TECH184014|||||Created: 2012-03-16|||||Updated: 2012-07-28|||||Article URL http://www.symantec.com/docs/TECH184014|
A problem may arise if you are upgrading your Windows MSDP server to NetBackup 7.5. After the upgrade the backups going to the MSDP pool may fail with 83/84 and closer inspection on the MSDP server may show the disk pool is not operational due to issues with CR queue processing.
An error similar to this may be seen in the <Storage location>\log\spoold\storaged.log
March 12 13:18:40 ERR [0000000016CF80F0]: 4: pqObjects2ChildCopyIndex: Copy command failed.
Reason: ERROR: could not open file "d:/veritas/Dedupfolder/databases/crdbdump/objects2.3" for reading: Permission denied
March 12 13:18:40 ERR [0000000016CF80F0]: 4: database query failed.
Query : CREATE UNIQUE INDEX idx_objects2_3_15512380_156714983 ON objects2_3(key);
Called by : pqObjects2ChildCopyIndex
Reason : ERROR: current transaction is aborted, commands ignored until end of transaction block
March 12 13:18:40 ERR [0000000016D80C60]: 25004: TlogProcessLog: Commit to storage database failed: unknown error
March 12 13:19:23 ERR [0000000016D80C60]: -1: fcntl: could not unlock
This issue appears to be a problem with the account that the postgreSQL service runs as and/or permissions to the de-duplication folders. This causes CR queue processing to fail and if it fails five times it will stop the MSDP server from accepting new data.
It is typically seen where the postgreSQL service is being run as the ".\purediskdbuser" account.
The following steps should resolve the issue
1. Stop the NetBackup services
2. Move the objects*.* files from the <install path>\databases\crdbdump folder to a temporary location
3. Make sure the postgreSQL service is running as the local SYSTEM account. Make sure the SYSTEM account has full control permissions of the following folders
4. Startup the NetBackup services on the MSDP node
After doing this the next run of CR queue processing should complete without issues.
Article URL http://www.symantec.com/docs/TECH184014