The latest CommandCentral 5.2 updates do not appear on FileConnect if the wrong serial number is used

Article:TECH184068  |  Created: 2012-03-16  |  Updated: 2012-03-19  |  Article URL http://www.symantec.com/docs/TECH184068
Article Type
Technical Solution

Product(s)

Issue



In 2011, the CommandCentral 5.2 packages were repackaged and new serial numbers created.  The packages ‘Veritas CommandCentral Storage 5.2’ and ‘Veritas CommandCentral Enteprise Reporter 5.2’ were changed to one package called ‘Veritas CommandCentral Management Server 5.2.’  The latest CommandCentral 5.2 updates may not appear on FileConnect using an older serial number.


Solution



To download CommandCentral 5.2 RU3 and later from FileConnect, you must use a serial number for the product “Veritas CommandCentral Management Server 5.2” and NOT “Veritas CommandCentral Storage 5.2” or “Veritas CommandCentral Enterprise Reporter 5.2.”  Please contact Enterprise Technical Support to obtain the correct serial numbers.

 

Example:

Customer: I can’t see the RU3 software on fileconnect.

Support: When you login to fileconnect, what product name do you see?

Customer: I see “Veritas CommandCentral Storage 5.2”

Support: You may be using an old fileconnect key. New keys were emailed in August 2011. This new key provides access to “Veritas CommandCentral Management Server 5.2”. This will provide you the base 5.2 software as well as RU1, 2, & 3. If you don’t have your new key handy, you may call Enterprise Technical Support at 1-800-342-0652.  Press 2 for Enterprise Licensing Support.  Information required should include:

1.       Company Name
2.       Company Address
3.       A valid Customer Account  or ERP ID #
4.       Product Name

 




Article URL http://www.symantec.com/docs/TECH184068


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