Duplicate to Tape for a GRT backup on CAS (Central Admin Server) site with "Private cloud" option enabled fails with "Final error: 0xe000120d - An error occurred accessing data in the Granular Recovery Technology backup-to-disk folder for this job
| Article:TECH184492 | | | Created: 2012-03-22 | | | Updated: 2012-07-24 | | | Article URL http://www.symantec.com/docs/TECH184492 |
Problem
Duplicate to Tape for a GRT backup on CAS site with "Private cloud" option enabled fails with "Final error: 0xe000120d - An error occurred accessing data in the Granular Recovery Technology backup-to-disk folder for this job
Error
Final error: 0xe000120d - An error occurred accessing data in the Granular Recovery Technology backup-to-disk folder for this job. Some files in the backup set may be missing or may be corrupted. Ensure that the following files are present and are not corrupted: pdi.txt and pdi_strm.bin. You can try to recover the files from a backup of the backup-to-disk folder itself. Otherwise, try to restore the data from another backup set.”
Solution
This Issue is resolved in Backup Exec 2010 R3 Hotfix 191248. Refer the related article section for the link to download the hotfix.
Workaround : Run non-GRT backups.
A supported hotfix has been made available for this issue in Backup Exec 2012. Please contact Symantec Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
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| Source | ETrack |
| Value | 2728216 |
| Description | BE 2010 R3 - Final error: 0xe000120d - An error occurred accessing data in the Granular Recovery Technology backup-to-disk folder for this job. Some files in the backup set may be missing or may be corrupted. Ensure that the following files are present and are not corrupted: pdi.txt and pdi_strm.bin. You can try to recover the files from a backup of the backup-to-disk folder itself. Otherwise, try to restore the data from another backup set.” |
| Source | UMI |
| Value | V-79-57344-4621 |
| Description | Final error: 0xe000120d - An error occurred accessing data in the Granular Recovery Technology backup-to-disk folder for this job. Some files in the backup set may be missing or may be corrupted. Ensure that the following files are present and are not corrupted: pdi.txt and pdi_strm.bin. You can try to recover the files from a backup of the backup-to-disk folder itself. Otherwise, try to restore the data from another backup set.” |
| Source | ETrack |
| Value | 2798502 |
| Description | BE 2012 - Final error: 0xe000120d - An error occurred accessing data in the Granular Recovery Technology backup-to-disk folder for this job. Some files in the backup set may be missing or may be corrupted. Ensure that the following files are present and are not corrupted: pdi.txt and pdi_strm.bin. You can try to recover the files from a backup of the backup-to-disk folder itself. Otherwise, try to restore the data from another backup set.” |
Article URL http://www.symantec.com/docs/TECH184492
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