Exception: V-79-57344-38732 when using Agent for Microsoft Virtual Server with application GRT on Hyper-v parent partition running non-English Operation System.

Article:TECH184583  |  Created: 2012-03-22  |  Updated: 2014-01-03  |  Article URL http://www.symantec.com/docs/TECH184583
Article Type
Technical Solution


Issue



Backing up virtual machine with Agent for Microsoft Virtual Server using Application GRT (Granular Restore Technology) with Non-English Operation System (eg. Chinese, Korean and etc) running on the Hyper-v parent partition, the backup job will complete with exception, and no application Granular Restore data can be restore.


Error



Virtual machine 'Virtual Machine Name' does not meet the requirements necessary for Backup Exec to restore individual application items. You cannot perform GRT-enabled restores of application data from this backup


Environment



Hyper-V parent partition running on Windows Server 2008 or Windows Server R2 in no-English version like Chinese, Korean and etc.


Cause



The error happen due to the return value of some commands issued to Hyper-V return in the local language and Backup Exec failed to recognize the return value and thus Application GRT fail.


Solution



Workaround:

To workaround the error, Microsoft English Language pack must be install onto the Hyper-V parent partition and Backup Exec media server. 

Note that the language pack is service pack specific.  User must download the correct version of language pack for the Operating System.

Solution:
A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Articles at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Hotfix 199866 - http://www.symantec.com/docs/TECH199866


Supplemental Materials

SourceETrack
Value2729368
Description

Unable to perform Application GRT with Hyper-V agent in Chinese OS and CSV Cluster environment.  


SourceUMI
ValueV-79-57344-38732
Description

Unable to perform Application GRT with Hyper-V agent in Chinese OS and CSV Cluster environment.  




Article URL http://www.symantec.com/docs/TECH184583


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