Restore of files/folders from a Windows Flashbackup policy to a destination client (other than backuphost) completes with a status 2817.

Article:TECH184598  |  Created: 2012-03-23  |  Updated: 2013-10-25  |  Article URL http://www.symantec.com/docs/TECH184598
Article Type
Technical Solution


Environment

Issue



Backup done using Windows FlashBackup for VM client.
When performing restore files/folders to a destination client (other than backuphost), for example master server, the restore completes with a status code 2817. However, all files and folders are restored on the destination client.

 


Error



FlashBackup-Windows policy restore error - status 2817.
 


Environment



Master server running NetBackup 7.1.0.2, Windows 2008.
Media server (backup host) running NetBackup 7.1.0.2, Windows 2008.


Cause



Error seen in tar log :
2:01:12.729 PM: [2734296.2928508] <2> tar_restore_vxms::processStateAtHeader: TAR - Restore file: G:\
2:01:12.729 PM: [2734296.2928508] <16> tar_restore_vxms::errorHandler: VXMS MESSAGE - severity 99, message 1: fiml_create pathname = G:\, message 2 = fiml_open_filesystem failed, returned stat = 11
2:01:12.729 PM: [2734296.2928508] <16> tar_restore_vxms::openFile: fiml_create failed error = 11
2:01:12.729 PM: [2734296.2928508] <2> tar_base::V_vTarMsgM: TAR - G:\cadrive\
2:01:12.729 PM: [2734296.2928508] <2> tar_restore_vxms::processStateAtHeader: TAR - Restore file: G:\cadrive\
2:01:12.729 PM: [2734296.2928508] <16> tar_restore_vxms::errorHandler: VXMS MESSAGE - severity 99, message 1: fiml_create pathname = G:\cadrive\, message 2 = fiml_open_filesystem failed, returned stat = 11
2:01:12.729 PM: [2734296.2928508] <16> tar_restore_vxms::openFile: fiml_create failed error = 11
..
2:02:13.991 PM: [2734296.2928508] <2> tar_base::backup_finish: TAR - restore: 23 files
2:02:13.991 PM: [2734296.2928508] <2> tar_base::backup_finish: TAR - restore: file data: 1582080 bytes
2:02:13.991 PM: [2734296.2928508] <2> tar_base::backup_finish: TAR - restore: image data: 0 bytes
2:02:13.991 PM: [2734296.2928508] <2> tar_base::backup_finish: TAR - restore: elapsed time: 67 secs 0 bps
2:02:14.006 PM: [2734296.2928508] <2> tar_base::V_vTarMsgW: INF - TAR EXITING WITH STATUS = 5
2:02:14.006 PM: [2734296.2928508] <2> tar_base::V_vTarMsgW: INF - TAR RESTORED 19 OF 23 FILES SUCCESSFULLY

 


Solution



The status code 2817 returned is by design. The requirements for the destination client selected for a restore from a Windows-FlashBackup or VMware backup type is either:

  • The host name of the VMware virtual machine that was backed up, if NetBackup client software has been installed on the virtual machine. Specify the hostname even if the policy identified the virtual machine by its VMware display name or UUID.

     OR

  • The NetBackup recovery/backup host.

The files/folders from the Windows-Flashbackup backup type can only be recovered to a VM client or the backup host.

As a workaround, files can be restored via the Window share on the Backup Host using the UNC path.

 




Article URL http://www.symantec.com/docs/TECH184598


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