Backup Exec Remote Agent (BEREMOTE.EXE) terminates in module BEDSRman.dll when backing up data on physical nodes of a Windows Oracle 11g cluster

Article:TECH184645  |  Created: 2012-03-23  |  Updated: 2014-03-25  |  Article URL http://www.symantec.com/docs/TECH184645
Article Type
Technical Solution


Issue



Backing up any data (Files, Folders, System State)  on Windows 2008 /R2 cluster node that is part of a Oracle 11G cluster causes the Backup Exec remote agent service to terminate.

 

Application Log Error:

Log Name:      Application
Source:        Application Error
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
Description:
Faulting application name: beremote.exe, version: 13.0.5204.125, time stamp: 0x4f39758e
Faulting module name: bedsrman.dll, version: 13.0.5204.0, time stamp: 0x4d94cb79
Exception code: 0xc0000005
Fault offset: 0x000000000001ab80
Faulting process id: 0x164
Faulting application start time: 0x01cd076ce05e69a3
Faulting application path: C:\Program Files\Symantec\Backup Exec\RAWS\beremote.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\RAWS\bedsrman.dll

 


Error



0xe000fe30 - A communications failure has occurred.

The connection to target system has been lost. Backup set canceled.

An unexpected error occurred when cleaning up snapshot volumes. Confirm that all snapped volumes are correctly resynchronized with the original volumes.

 


Environment



Backup Exec 2010

Backup Exec 2012

Windows 2008 R2 Cluster

Oracle 11G Cluster

 


Cause



Backup Exec Oracle RMAN agent BEDSRman.dll.

 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010R3 Rev 5204 Hotfix 191248 (TECH191248)
Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)
 


Supplemental Materials

SourceETrack
Value 2729963
Description

BEREMOTE terminates in bedsrman.dll on a Windows 2008 R2 Oracle 11G cluster when backing up physical node resources only


SourceError Code
Value0xe000fe30
Description

A communications failure has occurred


SourceEvent ID
Value1000
Description

Faulting application name: beremote.exe, version: 13.0.5204.125, time stamp: 0x4f39758e Faulting module name: bedsrman.dll, version: 13.0.5204.0, time

 


SourceETrack
Value2731991
Description

Beremote crashes on bedsrman.dll when backing up physical node resources on a Windows 2008 R2 Oracle 11G cluster.




Article URL http://www.symantec.com/docs/TECH184645


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