Restore of VMware guest server fails during creation, due to 'Distributed Virtual Switch' being configured

Article:TECH184653  |  Created: 2012-03-23  |  Updated: 2012-04-03  |  Article URL http://www.symantec.com/docs/TECH184653
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Article Type
Technical Solution

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Problem



Redirected restores of VMWare guests fail with error ‘0xe000957e – Unable to create the new virtual machine’.

 On the ESX server we see there is an 'invalid configuration for device 2' error during creation of the guest, which fails the restore and removes files again. Investigations have identified 'device 2' relates to the Network card configuration and occurs if a Distributed Virtual Switch has been created and used by the VM guest.

 


Error



‘0xe000957e – Unable to create the new virtual machine’   seen in Backup Exec restore Job Log

'invalid configuration for device 2' is seen in Task list of the target ESX server during attempted restore.

 


Solution



Workaround
Redirect restore the complete VM guest server, to a local disk of the Backup Exec server and use the VMware VMConvertor tool to import into the ESX server.
 
 
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 

NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.
 

Supplemental Materials

SourceETrack
Value2729015
Description

Restore of VM guest server fails during creation, due to 'Distributed Virtual Switch' configured


Article URL http://www.symantec.com/docs/TECH184653


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