Restore of VMware guest server fails during creation, due to 'Distributed Virtual Switch' being configured

Article:TECH184653  |  Created: 2012-03-23  |  Updated: 2014-01-27  |  Article URL http://www.symantec.com/docs/TECH184653
Article Type
Technical Solution


Issue



Redirected restores of VMWare guests fail with error ‘0xe000957e – Unable to create the new virtual machine’.

On the ESX server we see there is an 'invalid configuration for device 2' error during creation of the guest, which fails the restore and removes files again. Investigations have identified 'device 2' relates to the Network card configuration and occurs if a Distributed Virtual Switch has been created and used by the VM guest.


Error



‘0xe000957e – Unable to create the new virtual machine’   seen in Backup Exec restore Job Log

'invalid configuration for device 2' is seen in Task list of the target ESX server during attempted restore.


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 3 (TECH205351).

Backup Exec 2010 R3 Rev 5204 Service Pack 4 (TECH208828).

 


Supplemental Materials

SourceETrack
Value2729015
Description

Restore of VM guest server fails during creation, due to 'Distributed Virtual Switch' configured




Article URL http://www.symantec.com/docs/TECH184653


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