Symantec Endpoint Encrypion Full Disk - External Keyboard and Mouse are not being detected during Pre-Boot Authentication

Article:TECH184877  |  Created: 2012-03-26  |  Updated: 2013-05-17  |  Article URL
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Technical Solution




Afer installing SEE Full Disk and rebooting the external keyboard and mouse are unusable at the PBA screen.


Various desktop and laptop models.


1. Upgrade Framework and Full Disk to the latest versions of Symantec Endpoint Encryption.

2. Update BIOS and the following drivers: Chipset, Keyboard, Mouse, Input, Video, Storage

3 Create a Custom Hardware client installation package (instructions in the following tech article):

4. Contact Symantec Support for assitance.

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