Symantec Endpoint Encrypion Full Disk - External Keyboard and Mouse are not being detected during Pre-Boot Authentication

Article:TECH184877  |  Created: 2012-03-26  |  Updated: 2013-05-17  |  Article URL http://www.symantec.com/docs/TECH184877
Article Type
Technical Solution

Product(s)

Environment

Issue



Afer installing SEE Full Disk and rebooting the external keyboard and mouse are unusable at the PBA screen.


Environment



Various desktop and laptop models.


Solution



1. Upgrade Framework and Full Disk to the latest versions of Symantec Endpoint Encryption.

2. Update BIOS and the following drivers: Chipset, Keyboard, Mouse, Input, Video, Storage

3 Create a Custom Hardware client installation package (instructions in the following tech article):

http://www.symantec.com/business/support/index?page=content&id=TECH174360

4. Contact Symantec Support for assitance.





Article URL http://www.symantec.com/docs/TECH184877


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