Duplicate Enterprise Vault hidden views could be created in Domino Mailboxes provisioned by Enterprise Vault

Article:TECH184891  |  Created: 2012-03-27  |  Updated: 2013-08-27  |  Article URL http://www.symantec.com/docs/TECH184891
Article Type
Technical Solution

Product(s)

Issue



Duplicate EV hidden views could be created in Domino mailbox databases provisioned by Enterprise Vault as shown below

The EV hidden views with multiple instances are usually:

EV26C5E2CCF2B9267C.EligibleItemsbyAge and EV26C5E2CCF2B9267C.EligibleItemsbySize

 


Solution



This issue has been addressed in the following release:

Enterprise Vault 10.0.2
http://www.symantec.com/docs/TECH147789

Enterprise Vault 9.0.5 - Release Details
http://www.symantec.com/docs/TECH204715


Workaround:
This behaviour does not seem to bring any side effects to the Domino Mailbox Archiving, however cleaning the duplicate views is desiderable and can be obtained by zapping the enterprise vault profile document from the domino mailboxes.

This is an example of a 'zapping' execution:

EvLotusDominoProfileDocTool.exe mailserver/organization mail\testuser.nsf archiving.id <password> zap

When the ZAP has been completed it is necessary to synchronize the Domino Mailbox(es) from the provisioning task or execute a provisioning task.

Since the root cause has not been identified yet the ZAP of the mailboxes is not a definitive solution, this is only a temporary workaround. If the duplication of these views keeps on re-occurring very often please contact Support to investigate it further.


Supplemental Materials

SourceETrack
Value2686842
Description

Duplicate EV hidden views are created in the domino mailboxes


SourceETrack
Value2805151
Description

EV_DOM - Duplicate EV hidden views are created in the domino mailboxes 




Article URL http://www.symantec.com/docs/TECH184891


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