Feature Request: Hibernation significantly slower after installing Symantec Drive Encryption (previously PGP Whole Disk Encryption)

Article:TECH184961  |  Created: 2012-03-27  |  Updated: 2013-08-16  |  Article URL http://www.symantec.com/docs/TECH184961
Article Type
Technical Solution



Issue



Resume from hibernation times are greatly increased after installing Symantec Drive Encryption (SDE). This applies to any Intel hardware running PGP Whole Disk Encryption 10.x version up to and including 10.2.1 as well as Symantec Encryption Desktop 10.3.0 release (current)


Environment



Microsoft Windows (32-bit and 64-bit) - 64-bit is most affected by this issue

Symantec Drive Encryption (or PGP Whole Disk Encryption)

Hibernation enabled and in use with Windows

Legacy/MBR BIOS mode


Cause



This is due to known limitations in our preboot environment and the legacy/MBR BIOS boot mode which is still very commonly used in business environments today due to compatability reasons.  Expected behavior will be 3-4 times the normal bootup process on a regular resume from hibernation process. The problem can be worse on some systems with Advanced Format drives due to the vendors implimentation of the 512-byte emulation mode or if the system has more than 4GB of ram and 64-bit Windows.


Solution



Symantec Corporation is committed to product quality and satisfied customers. This Feature Request is currently being considered by Symantec Corporation to be addressed in a forthcoming version of the product. 

Technical Support filed a Feature Request to add this product feature. Note that an feature request is exactly that, a request. There is no committed date for this request from the Endpoint Encryption Product Management team, nor from the Endpoint Encryption Engineering team at this time.

 Please be sure to refer back to this document periodically as any changes to the status of the request will be reflected here.


Supplemental Materials

SourceETrack
Value2792203
Description

FEATURE REQUEST: improve crypto engine performance to reduce resume from hibernation times



Article URL http://www.symantec.com/docs/TECH184961


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