Feature Request: Hibernation significantly slower after installing PGP

Article:TECH184961

Created: 2012-03-27

Updated: 2012-12-11

Article URL http://www.symantec.com/docs/TECH184961

Article Type
Technical Solution

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Problem

Resume from hibernation times are greatly increased after installing PGP WDE

This applies to any Intel hardware running PGP Whole Disk Encryption 10.x version up to and including 10.2.1 MP5

Environment

Windows 7 64-bit

PGP Whole Disk Encryption

Hibernation enabled and in use with Windows

Cause

This is due to known limitations in our preboot environment. Expected behavior will be 3-4 times the normal bootup process on a regular cold boot. The problem can be worse on some systems with Advanced Format drives due to the vendors implimentation of the 512-byte emulation mode in use as well.

Solution

Symantec Corporation is committed to product quality and satisfied customers. This Feature Request is currently being considered by Symantec Corporation to be addressed in a forthcoming version of the product.

Technical Support filed a Feature Request to add this product feature. Note that an feature request is exactly that, a request. There is no committed date for this request from the Endpoint Encryption Product Management team, nor from the Endpoint Encryption Engineering team at this time.

Please be sure to refer back to this document periodically as any changes to the status of the request will be reflected here.

Supplemental Materials

Source	ETrack
Value	2792203
Description	FEATURE REQUEST: improve crypto engine performance to reduce resume from hibernation times