Backups of the Deduplication Storage Folder to tape fail with "The VSS Writer timed out (0x800423f2), State: Failed during thaw operation (10)."

Article:TECH184977  |  Created: 2012-03-27  |  Updated: 2014-01-22  |  Article URL http://www.symantec.com/docs/TECH184977
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Article Type
Technical Solution

Product(s)

Issue



Backups of the deduplication storage folder fail when backed up to tape.


Error



Writer Name: Backup Exec Deduplication Storage, Writer ID: {55F6D76D-8617-4FC8-81E9-DF0DE529B555}, Last error: The VSS Writer timed out (0x800423f2), State: Failed during thaw operation (10).


Cause



High Disk I/O triggered by Content Router Queue Processing (CRQP) causes VSS to delete the snapshot created for backup.


Solution



Workaround: Move the backup of the deduplication storage folder into its own seperate job to be executed after queue processing has completed.

If queue processing spans to the following day, please see related issue http://www.symantec.com/docs/TECH213786

 


Supplemental Materials

SourceETrack
Value2732981, 2982907
Description

PDDE: Writer Name: Backup Exec Deduplication Storage, Writer ID: {55F6D76D-8617-4FC8-81E9-DF0DE529B555}, Last error: The VSS Writer timed out (0x800423f2), State: Failed during thaw operation (10).




Article URL http://www.symantec.com/docs/TECH184977


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