Methods for uninstalling Symantec Endpoint Protection

Article:TECH184988  |  Created: 2012-03-27  |  Updated: 2014-09-25  |  Article URL http://www.symantec.com/docs/TECH184988
Article Type
Technical Solution


Subject

Issue



Removing Symantec Endpoint Protection (SEP) has been designed to be an easy process. However, because of the complexity of the SEP suite, there are several methods that can be used for product removal. This article presents all of those options, including methods and uninstall tools for situations when the usual uninstall method has failed.


Solution



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Uninstall options include:

 

Client uninstall

Here are the recommended methods for uninstalling the Symantec Endpoint Protection client.

Uninstall for a small group of clients For a handful of clients we recommend using the standard Windows uninstall method. Please find a step-by-step guide to this process in the knowledge base document "Uninstalling the client".
Uninstall for a large group of clients When accessing each client physically is not practical, there are many ways to automate the process. While we cannot list all possible options in this article, here are several documented processes:

 

Removing specific client components

It is possible to remove specific components from a Symantec Endpoint Protection client without the need to fully uninstall and reinstall.

Removing components from a client You can modify the installation for managed or unmanaged clients using Add or Remove Programs, or Programs and Features. You can find more information by visiting "How to add or remove features to existing Symantec Endpoint Protection client installations".
Removing components from multiple clients You can use the Symantec Endpoint Protection Manager (Enterprise Edition only) to modify the installation features on an entire group. Instructions for doing this can also be found in "How to add or remove features to existing Symantec Endpoint Protection client installations".
Uninstall and reinstall LiveUpdate You can uninstall and reinstall LiveUpdate without uninstalling the Symantec Endpoint Protection Manager. Please see How to Uninstall and Reinstall LiveUpdate on SEPM 12.1.

 

Symantec Endpoint Protection Manager (SEPM) uninstall

The Symantec Endpoint Protection Manager uninstall is fairly straightforward and should be done on a per-manager basis. The following table lists topics that are related to this process.

Backing up the Symantec Endpoint Protection Manager You should back up the Symantec Endpoint Protection Manager using disaster recovery procedures. If you need to uninstall the Symantec Endpoint Protection Manager, making these preparations in advance makes it easier to reconnect with existing clients and use previously configured policies when you reinstall. For information on preparing for disaster recovery, please see Symantec Endpoint Protection 12.1: Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager
Removing the Symantec Endpoint Protection Manager The recommended method is to use the standard Windows uninstall method. For more information, see "Uninstalling Symantec Endpoint Protection Manager" (Enterprise) and "Uninstalling Symantec Endpoint Protection Manager" (Small Business Edition).
Connecting existing clients to a new or reinstalled Symantec Endpoint Protection Manager If it becomes necessary to uninstall and reinstall the Symantec Endpoint Protection Manager without preparing in advance for disaster recovery, it is possible to reconnect existing Symantec Endpoint Protection clients to a new manager installation. Please see the following document for more information: How to point Symantec Endpoint Protection clients to a new Symantec Endpoint Protection Manager after you have uninstalled or are going to decommission or replace the existing primary Symantec Endpoint Protection Manager

 

What to do when conventional uninstall methods fail

Sometimes the recommended and preferred methods for uninstalling Symantec Endpoint Protection fail or do not work as expected.

Cleanwipe The Cleanwipe utility is intended for use only when uninstalling Symantec Endpoint Protection from the Windows control panel fails. For information on obtaining this utility, please see How to obtain the Cleanwipe utility.
Manual Removal You can perform a manual removal. Instructions for the manual removal of Symantec Endpoint Protection 12.1, Symantec Endpoint Protection 12.0 Small Business and Symantec Endpoint Protection 11.x can be found in the knowledge base article Manual uninstall documents for Symantec Endpoint Protection. Instructions for manually removing legacy products, such as Symantec AntiVirus or Symantec Client Security, can be found in the knowledge base article Manual uninstallation documents for Symantec Client Security products.

 

Mac client uninstall

Removing the Symantec Endpoint Protection client from Mac computers requires different methods and tools.

Removal from a single client or small group of clients We recommend using the Symantec Uninstaller. For detailed instructions, please see "How to uninstall Symantec Endpoint Protection for Macintosh".
Removal from a large group of clients You can accomplish removing a large number of clients at once by using the SymantecRemovalTool in conjunction with a remote management system like Apple Remote Desktop. You can find more information about SymantecRemovalTool by visiting the appropriate section in "Removing Symantec programs for Macintosh by using the RemoveSymantecMacFiles removal utility".
What to do if conventional methods fail The RemoveSymantecMacFiles utility will remove all files and folders related to the Mac client install. More information and instructions for use can be found in the document "Removing Symantec programs for Macintosh by using the RemoveSymantecMacFiles removal utility".

 





Article URL http://www.symantec.com/docs/TECH184988


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