Frequently asked questions about Symantec AntiVirus 10.x End of Support Life

Article:TECH184999  |  Created: 2012-03-27  |  Updated: 2012-03-28  |  Article URL http://www.symantec.com/docs/TECH184999
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Technical Solution

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On July 4, 2012, Symantec AntiVirus (SAV) 10.x and Symantec Client Security (SCS) 3.x will reach End of Support Life (EOSL).  This includes all maintenance packs and patches.

This document provides answers to the most frequently asked questions about EOSL for SAV 10.x and SCS 3.x.


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Symantec recommends that you upgrade to the latest version of Symantec Endpoint Protection, which currently is version 12.1 RU1.

There is no cost to upgrade for customers with a current maintenance contract. Read the System requirements document to determine whether Symantec Endpoint Protection 12.1 is supported on your hardware. For information on licensing Symantec Endpoint Protection 12.1, read the document Overview of Symantec Endpoint Protection 12.1 licensing.

 

Frequently Asked Questions

What does End of Support Life (EOSL) mean for Symantec Antivirus Corporate Edition (SAV CE) 10.x customers?

EOSL means that technical support will no longer be provided for SAV CE 10.x.  All support services, including without limitation, virus definition updates, bug fixes/patches and engineering modification, for SAV CE 10.x will end on the EOSL date.

 

Does EOSL apply even if the SAV CE customer has a current maintenance contract?

Yes.  EOSL applies to current maintenance contracts.

 

When is the EOSL date?

SAV CE 10.x reaches EOSL on 4 July 2012.

 

What is the recommended upgrade path?

Customers of SAV CE 10.x should upgrade to Symantec Endpoint Protection (SEP) 12.1.  SEP 12.1 offers customers significantly stronger protection than SAV CE 10.x or competitive products in the market. SEP 12.1 also runs faster and lighter than competitive products. For additional SEP 12.1 details, visit the SEP 12.1 product page.

 

How much does the upgrade cost?

The upgrade to SEP 12.1 is free for SAV CE 10.x customers with a current maintenance contract.

 

What if I don’t have a current maintenance contract?

SAV CE 10.x customers without a current maintenance contract can purchase SEP 12.1 with a discounted version upgrade SKU.

 

Are any tools available to help with the upgrade?

Upgrade services are available through the Symantec Partner Community.  In addition to upgrade services from partners, Symantec offers a SAV Support Page, which is updated by Symantec Enterprise Support.

 

Is Technical Support available for upgrades conducted after the EOSL date?

Yes.

 

Are there any options if I am unable to upgrade before the EOSL date?

Yes. For a fee, virus definitions and a Partial Support period can be made available for up to 12 months past the EOSL. Contact your Symantec account representative for more details.

 

Where can I learn more about Symantec’s End of Life Policy?

For more information on the End of Life Policy, read the document End of Life Policy – Business Products.

 

 


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Article URL http://www.symantec.com/docs/TECH184999


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