Barcode: Resources that are in the Synchronization profile are not being transferred to the device

Article:TECH185108  |  Created: 2012-03-28  |  Updated: 2012-05-02  |  Article URL http://www.symantec.com/docs/TECH185108
Article Type
Technical Solution


Issue



Resources that are in the Synchronization profile are not being transferred to the device.  Preventing users from being able to access the full set of resources specified in the synchronization profile.


Error



NA


Environment



Barcode 7.1 SP2 only (Build 7.1.1180)


Cause



 

 

This occurs when any user has cancelled a delta sync process (i.e. re-synchronizing against the same profile) during the upload of the resource hashes from the device (The user will see the “Uploading Resource Manifest ...” text on the sync screen just before cancelling). Subsequent delta syncs will show this issue in the number of resources downloaded to the device e.g. 1000 resources, second sync on same data shows e.g. 200 resources, third sync even less and so on.


Solution



A hotfix is available to resolve this issue, it can be obtained through TECH187914




Article URL http://www.symantec.com/docs/TECH185108


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