Barcode: Resources disappear from a Barcode device

Article:TECH185110  |  Created: 2012-03-28  |  Updated: 2012-05-02  |  Article URL http://www.symantec.com/docs/TECH185110
Article Type
Technical Solution


Issue



Multiple devices at once: Resources may disappear from device after sync, for no perceptible reason.


Error



NA


Environment



Barcode 7.1 SP2 only (Build 7.1.1180)


Cause



 

This issue occurs when multiple devices are performing a delta sync process (i.e. re-synchronizing against the same profile) at the same time. The set of resources downloaded to the device will be misinterpreted by the system and result in fewer resources being accessible on the device than expected.  (Note that there are other valid reasons a resource may seem to disappear after sync ie new resources in verification queue, but this is a different issue).


Solution



 A hotfix is available to resolve this issue, it can be obtained through TECH187914




Article URL http://www.symantec.com/docs/TECH185110


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