Outlook OST files not being backed up in a full volume backup with Symantec System Recovery SSR).

Article:TECH185190  |  Created: 2012-03-29  |  Updated: 2014-05-19  |  Article URL http://www.symantec.com/docs/TECH185190
Article Type
Technical Solution



Outlook OST files are not being backed up when a full volume-level backup is done using Symantec System Recovery (SSR).


Windows 7


By default, on Windows 7, Outlook OST files are excluded from being backed up. For more information, please refer to:



Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

  1. Run REGEDIT
  2. Browse to HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\BackupRestore\FilesNotToSnapshot
  3. Delete the entry for OutlookOST
  4. Restart the Symantec System Recovery service (or restart the machine)


The above solution is not recommended by Symantec and is only provided as a workaround to the issue. If you are in any doubt about making the above changes, Symantec recommends that you contact Microsoft Technical Support for guidance.

Article URL http://www.symantec.com/docs/TECH185190

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