Outlook OST files not being backed up in a full volume backup with Symantec System Recovery SSR).

Article:TECH185190  |  Created: 2012-03-29  |  Updated: 2014-05-19  |  Article URL http://www.symantec.com/docs/TECH185190
Article Type
Technical Solution


Subject

Issue



Outlook OST files are not being backed up when a full volume-level backup is done using Symantec System Recovery (SSR).


Environment



Windows 7


Cause



By default, on Windows 7, Outlook OST files are excluded from being backed up. For more information, please refer to:

http://msdn.microsoft.com/en-us/library/windows/desktop/bb891959%28v=vs.85%29.aspx


Solution



Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

  1. Run REGEDIT
  2. Browse to HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\BackupRestore\FilesNotToSnapshot
  3. Delete the entry for OutlookOST
  4. Restart the Symantec System Recovery service (or restart the machine)

NOTE:

The above solution is not recommended by Symantec and is only provided as a workaround to the issue. If you are in any doubt about making the above changes, Symantec recommends that you contact Microsoft Technical Support for guidance.




Article URL http://www.symantec.com/docs/TECH185190


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