Symantec System Recovery (SSR) service fails to start (Symantec.VProRecovery.Info not installed correctly).

Article:TECH185219  |  Created: 2012-03-29  |  Updated: 2012-05-21  |  Article URL http://www.symantec.com/docs/TECH185219
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Article Type
Technical Solution


Issue



Following a success installation of Symantec System Recovery (SSR), the SSR service fails to start. The error listed below can be found in the Application event log.


Error



EC8F1775 Error: An error occurred while starting the Symantec System Recovery service.
EC8F1772 Error: The following component is not installed correctly: Symantec.VProRecovery.Info.
EBAB03F1 Error: Unknown error. (UMI: V-281-3215-6005)


Environment



Windows 2003 SBS


Solution



Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

The issue is caused by a lack of permissions in the registry. Using REGEDIT, add the following permissions:

1) HKEY_CLASSES_ROOT\TypeLib
Administrators (Group)Full Control
System                                                Full Control
Server Operators                               Full Control
Authenticated Users                          Read ( Query Value , Enumerate Subkeys, Notify, Read Control)
Creator Owner                                   Full Control

2) HKEY_CLASSES_ROOT\Interface

Administrators (Group)                      Full Control
System                                                 Full Control
Server Operators                                Full Control
Authenticated Users                           Read ( Query Value , Enumerate Subkeys, Notify, Read Control)
Creator Owner                                     Full Control


Supplemental Materials

SourceETrack
Value2735286
Description

SSR service wont start (Symantec.VProRecovery.Info not installed correctly).


SourceError Code
ValueEC8F1775
Description

An error occurred while starting the Symantec System Recovery service.


SourceError Code
ValueEC8F1772
Description

The following component is not installed correctly: Symantec.VProRecovery.Info.


SourceError Code
ValueEBAB03F1
Description

Unknown error.


SourceUMI
ValueV-281-3215-6005


Article URL http://www.symantec.com/docs/TECH185219


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