After upgrade to BE 2012 Exchange incremental backups fail with error V-79-57344-862 - The Backup Exec Agent for Microsoft Exchange was not used to create the last full backup of this database

Article:TECH185251  |  Created: 2012-03-29  |  Updated: 2013-11-15  |  Article URL http://www.symantec.com/docs/TECH185251
Article Type
Technical Solution


Issue



Whenever the backup exec is upgraded from a previous version to BE 2012, exchange incremental backups fail with the error:   V-79-57344-862 - The Backup Exec Agent for Microsoft Exchange was not used to create the last full backup of this database.  You must use the Exchange Agent to run a full backup before you run a differential or incremental backup.

Exchange Information store full backups are successful but only the incrementals fail with the mentioned error.


Error



V-79-57344-862 - The Backup Exec Agent for Microsoft Exchange was not used to create the last full backup of this database.  You must use the Exchange Agent to run a full backup before you run a differential or incremental backup.


Environment



When Backup exec is upgraded from 2010 to 2012 , this error occurs during the Exchange Incremental Backups .


Cause



Upgrade from a previous version of Backup Exec to BE 2012.  Incase of Exchange 2003, if the Advanced Open File Option (AOFO) is selected then also the backup will fail with the same error. After the upgrade, AOFO remains selected in BE 2012 for Exchange server if it was a mixed job (meaning Exchange is selected with other resources).


Solution



Create a new job for Information Store backup. Run the full backup followed by incremental. Henceforth, incrementals will be successful. If its Exchange 2003, ensure that AOFO is not selected. After the upgrade, AOFO remains selected in BE 2012 for Exchange server if it was a mixed job. Create a separate job for Exchange Information Store and run the full followed by an incremental.


Supplemental Materials

SourceUMI
ValueV-79-57344-862
Description

The Backup Exec Agent for Microsoft Exchange was not used to create the last full backup of this database.  You must use the Exchange Agent to run a full backup before you run a differential or incremental backup.


SourceError Code
Value0xe000035e
Description

The Backup Exec Agent for Microsoft Exchange was not used to create the last full backup of this database



Article URL http://www.symantec.com/docs/TECH185251


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