Opt-Dupe backup targetted on a DataDomain OST device in a CASO-MMS fails with error: 0xe00084f4 - An unknown error has occurred.

Article:TECH185319  |  Created: 2012-03-30  |  Updated: 2013-01-10  |  Article URL http://www.symantec.com/docs/TECH185319
Article Type
Technical Solution


Issue



Opt-Dup backup targetted on a DataDomain OST device in a CAS (Central Administration Server Option) -MMS (Managed Media Server) fails with error: 0xe00084f4 - An unknown error has occurred.


Error



error: 0xe00084f4 - An unknown error has occurred.
Final error category: System Errors


Sgmon log shows:

BENGINE:  [08/03/12 12:22:25] [6464]     DeviceIo: STS: Debug: C:\Program Files\Symantec\Backup Exec\\libstspiDataDomain.dll:stspi_copy_extent called to_id: 1, to_off: 0, from_id: 2, from_off: 0, len: 109387776, flags: 0
BENGINE:  [08/03/12 12:22:25] [6464]     DeviceIo: STS: Debug: ddcl_ddcp_close(): Closing File vmiadrsu/BEOST_00000011:0000000000:{608D540D-8B52-46F5-A685-E34107326EF7}:4:0:: via ddcp on hostname VMIADDDR, pid is 1808
BENGINE:  [08/03/12 12:22:25] [6464]     DeviceIo: STS: Error: C:\Program Files\Symantec\Backup Exec\\libstspiDataDomain.dll:stspi_copy_extent STS_EPLUGIN nfs filecopy start failed (nfs: Operation not supported)
BENGINE:  [08/03/12 12:22:25] [6464]     DeviceIo: ostutil:Opdup Copy extent 0x0 bytes copied from PEOST_00000582 to BEOST_00000011 in 0.001000 seconds, rc=2060046
BENGINE:  [08/03/12 12:22:25] [6464]     DeviceIo: STS: Debug: C:\Program Files\Symantec\Backup Exec\\libstspiDataDomain.dll:stspi_close_image handle =0000000004D98C60 complete flag =1 force flag =0 fd =1
BENGINE:  [08/03/12 12:22:25] [6464]     DeviceIo: STS: Debug: ddcl_do_close: All 512 file buffers freed (512)

UMI Code - V-79-57344-34036 


Environment



CAS MMS Setup Datadomain OST device connected on both servers.


Cause



DataDomain Replication license is not installed on either of device.


Solution



To perform Optimize deduplication on DataDomain OST device DataDomain replication and DDboost license needs to be installed on source and destination device.


Supplemental Materials

SourceUMI
ValueV-79-57344-34036
Description

error: 0xe00084f4 - An unknown error has occurred.
 


SourceError Code
Value0xe00084f4
Description

0xe00084f4



Article URL http://www.symantec.com/docs/TECH185319


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