Event 6287 Cannot access Placeholder: "File does not exist"

Article:TECH185615  |  Created: 2012-04-02  |  Updated: 2014-10-08  |  Article URL http://www.symantec.com/docs/TECH185615
Article Type
Technical Solution


Issue



When trying to access an archived item via a placeholder, the appropriate program cannot access it.


Error



On the EV server you will see:

Type :  Warning
Event :  6287
Source :  Enterprise Vault
Category : Web Application (WP)
Description: Unable to fetch item from "FSAServer.Test.com".
Reason: The specified Saveset does not exist.      (0xc0041aac)
Saveset Id: 332599000000000~200910201128040000~0~D75C294D773A4A7BB647F73031A00CD
Archive Name: FSA1
Archive Folder Path: \\FSAServer.Test.com\D$\Test\2009\
Reference: [GOAFS]
V-437-6287

Event ID: 20491
V-437-20491


From a DTrace of the EVPlaceHolder service on the File Server;

(EvPlaceholderService) <1952> EV:M CQueue::DeQueue item deQueued
(EvPlaceholderService) <1952> EV:L {CQueue::DeQueue} (Exit) Status: [Success]
(EvPlaceholderService) <1952> EV:L {RequestArchivedFile::Process} (Entry)
(EvPlaceholderService) <1952> EV:M Processing a placeholder restore request for file: \\?\I:\Test\2009\Reports.xls Url: http://evservertest.com/EnterpriseVault/download.asp?VaultID=148734CC31FC45E4BB34E901F5ECC95511110000evsite01&SavesetId=451060000000000~200901201032410000~0~B4A24853DB104BF392D2AD1922CFB38 &Request=NativeItem&EVHeaders=1&HashName=SHA256, placeholder version: 1
(EvPlaceholderService) <1952> EV:L {RequestArchivedFile::DownLoadFile} (Entry)
(EvPlaceholderService) <1952> EV:L Attempting to download file: \\?\I:\Test\2009\Reports.xls at Url: http://evserver.test.com/EnterpriseVault/download.asp?VaultID=148734CC31FC45E4BB34E901F5ECC95511110000evsite01&SavesetId=451060000000000~200901201032410000~0~B4A24853DB104BF392D2AD1922CFB38
&Request=NativeItem&EVHeaders=1&HashName=SHA256
(EvPlaceholderService) <1952> EV:L Download status for file: \\?\I:\Test\2009\Reports.xls is c0045034
(EvPlaceholderService) <1952> EV:H {RequestArchivedFile::DownLoadFile} (Exit) Status: [Exception occurred.  (0x80020009)]
(EvPlaceholderService) <1952> EV~E Event ID: 20491 Error downloading file: \\?\I:\Test\2009\Reports.xls, Url: http://evserver.test.com/EnterpriseVault/download.asp?VaultID=148734CC31FC45E4BB34E901F5ECC95511110000evsite01&SavesetId=451060000000000~200901201032410000~0~B4A24853DB104BF392D2AD1922CFB38
&Request= NativeItem&EVHeaders=1&HashName=SHA256 |Error The item is no longer in the vault      (0xc0045034) |
(EvPlaceholderService) <1952> EV:L {RequestArchivedFile::RespondToFSADriver} (Entry)
(EvPlaceholderService) <1952> EV:L Attempting to respond to FSA driver with downloaded file: \\?\I:\Test\2009\Reports.xls
(EvPlaceholderService) <1952> EV:L {RequestArchivedFile::RespondToFSADriver} (Exit) Status: [Success]
(EvPlaceholderService) <1952> EV:L {RequestArchivedFile::Process} (Exit) Status: [Success]
(EvPlaceholderService) <1952> EV:L {CQueue::DeQueue} (Entry)


Cause



The archived item no longer exists within EV. This usually means that the item was deleted by Storage Expiry or by a user or administrator, but the Placeholder was not removed along with it. This is what is known as an "orphaned Placeholder."


Solution



Run the EVSVR tool in Verify Complete mode against the Archive in question to ensure that there are no missing DB references. If there are not, then the Placeholder is an orphaned Placeholder.

To verify this you can run the FSAUtility in Report Mode to verify the number of orphaned Placeholders. The command is:

FSAUtility.exe -o -s [SourceUNC path] -r

This will generate a report in [EV installation directory]\Reports\FSAutility that will list all the Placeholders pointing to items that no longer exist.

The -r switch is important, as this is what triggers Report Mode. It may be desirable to run it without the -r switch, which will delete all the orphaned Placeholders, after you have reviewed the report.

If the file represented by the Placeholder is needed, it will have to be restored from a backup (and then re-archived, if desired).


Supplemental Materials

SourceEvent ID
Value6287
Description

Unable to fetch item from "FSAServer.Test.com".
Reason: The specified Saveset does not exist.      (0xc0041aac)
 


SourceEvent ID
Value20491


Article URL http://www.symantec.com/docs/TECH185615


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