Unable to access report templates on the CCS Vulnerability Manager
| Article:TECH185621 | | | Created: 2012-04-02 | | | Updated: 2012-04-03 | | | Article URL http://www.symantec.com/docs/TECH185621 |
Problem
You are using Internet Explorer browser and you are trying to create new report.
In the reports options you can choose report format but when you try to choose report template there are no templates available
Environment
This has been observed when Internet Explorer versions 7-9 is used with compatibility mode
Cause
Disabling compatibility mode resolves the issue for IE 8 and 9 however the issue still exists when IE 7 is used
Development team is currently working to provide the fix for IE 7 users but no ETA has been provided yet
Solution
Instructions how to disable Compatibility View
1. Right click on top left corner of IE browser
2. Check "Menu bar"
3. After enabling "Menu bar" navigate to "Tools"
4. Un-check Compatibility View to disable it
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Article URL http://www.symantec.com/docs/TECH185621
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Thank you.