Recovery point set backups intermittently not running according to schedule. Info 6C8F17E7: An automatic recovery point was not created because an earlier recovery point from the same job was still in progress.

Article:TECH185781  |  Created: 2012-04-04  |  Updated: 2014-11-03  |  Article URL http://www.symantec.com/docs/TECH185781
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Article Type
Technical Solution


Issue



Using Symantec System Recovery (SSR), recovery point set backups are intermittently not running according to the defined schedule. This may occur without any errors in the Windows Event logs or the SSR logs. 


Error



The following may be seen in the Windows Application Event Logs, even when a previous backup job is not in progress:

Medium Priority Info: Error EBAB03F1: Following Operating System error occurred while performing requested operation: 'Operation aborted.'
Info 6C8F17E7: An automatic recovery point was not created because an earlier recovery point from the same job was still in progress. 0x80004004 (Symantec System Recovery)


Environment



MS Windows


Cause



When the time sync function between the host and virtual guest is enabled, the Windows System Event Log may show reoccuring time changes:

Log Name:      System
Source:        Microsoft-Windows-Kernel-General
Date:          10/30/2014 10:07:53 AM
Event ID:      1
Task Category: None
Level:         Information
Keywords:      Time
User:          LOCAL SERVICE
Computer:     xxxxx.xxxx.com
Description:  The system time has changed to ‎2014‎-‎10‎-‎30T16:07:53.375000000Z from ‎2014‎-‎10‎-‎30T16:07:53.454265600Z.


Solution



If there is not a previous backup job in progress when the error occured, disable the time-sync option between the host and the guest.

Please refer to the following articles for the solution:

http://blogs.msdn.com/b/robertvi/archive/2011/11/11/time-drift-in-vm.aspx

https://pubs.vmware.com/vsphere-50/index.jsp#com.vmware.vmtools.install.doc/GUID-678DF43E-5B20-41A6-B252-F2E13D1C1C49.html

If the above does not help, Microsoft or VMWare support should be contacted for further assistance.


Supplemental Materials

SourceETrack
Value2740385
Description

Scheduled backups intermittently not running.



Article URL http://www.symantec.com/docs/TECH185781


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