Handler "ExportCategory" has a bad module "ManagedPipelineHandler" in its module list

Article:TECH185840

Created: 2012-04-04

Updated: 2012-06-08

Article URL http://www.symantec.com/docs/TECH185840

Article Type
Technical Solution

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Problem

When attempting to export categories from Workflow, the error below is displayed and no export occurs.

Error

HTTP Error 500.21 - Internal Server Error

Handler "ExportCategory" has a bad module "ManagedPipelineHandler" in its module 
list

Detailed Error Information

Module: IIS Web Core 

Notification: ExecuteRequestHandler 

Handler: ExportCategory 

Error Code: 0x8007000d 

Requested URL: http://localhost:80/ProcessManager/Hierarchy/ExportCategory.axd? HierarchyCategoryID=1c151350-784c-11e1-8f0a-000c294f470d 

Physical Path:  C:\Program 
Files\Symantec\Workflow\ProcessManager\Hierarchy\ExportCategory.axd

Environment

Servicedesk 7.1 Sp2

Workflow 7.1 SP2

Cause

The ExportCategory.axd file is a dynamically generated file that gets created as part of the export process. This file can't be generated by an application using an Application Pool that is running in Classic mode.

Solution

Modifying the web.config that controls the Export process to force the specific process to load in Integrated Mode will allow the export to function properly.

Go to Program Files\Symantec\Workflow\ProcessManager\Hierarchy
Make a copy of the web.config file
Open the web.config file
Find the line below and add the bolded text

5. Save the file and restart IIS.