Remote Agent service crash occurs when VMware backup fails with 'V-79-57344-38264- Unable to copy the virtual machine disk using the VMware VixDiskLib'.

Article:TECH185904  |  Created: 2012-04-05  |  Updated: 2013-01-23  |  Article URL http://www.symantec.com/docs/TECH185904
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Article Type
Technical Solution


Issue



Backup Exec Remote Agent service on the Media Server has been seen to fail if a VMWare backup jobs end with 'V-79-57344-38264- Unable to copy the virtual machine disk using the VMware VixDiskLib'.

 


Error



V-79-57344-38264- Unable to copy the virtual machine disk using the VMware VixDiskLib

 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Articles at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010 R3 Rev 5204 Hotfix 195395 - http://www.symantec.com/docs/TECH195395


Supplemental Materials

SourceETrack
Value2742066
Description

AVVI: BEremote crash in vddkWrapper.dll, seen during VM backup, since applying HF26




Article URL http://www.symantec.com/docs/TECH185904


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