Unable to create Enterprise Vault (EV) partition

Article:TECH185952  |  Created: 2012-04-05  |  Updated: 2014-12-08  |  Article URL http://www.symantec.com/docs/TECH185952
Article Type
Technical Solution


Issue



When trying to create an EV partition you are presented with the error indicated below:-


Error



The selected path: 'PATHNAME' conflicts with the existing root path for Partition 'PATHNAME'. Please select a different location.


Cause



An issue has been identified where an error is produced when attempting to create a partition which has the same folder structure as a partition that has already been created but is on a different drive. For example,

  • There is a partition already created within EV pointing to c:\partition1
  • The error will appear if you try adding the same folder but with a different drive letter i.e d:\partition1, e:\partition1 .......

This is caused by the SQL stored procedure called PartitionCheckForConflict which resides in the EnterpriseVaultDirectory database. This stored procedure calls a SQL function called StripServerNameFromPath. This function strips off the drive letter or in the instance of an UNC path the server name. In this example it returns the fact that there is already a partition created called Partition1 and so stops the partition from being created.


Workaround

Run the following SQL statement against the EnterpriseVaultDirectory database:-

/****** Object:  StoredProcedure [dbo].[PartitionCheckForConflict]    Script Date: 04/05/2012 12:18:41 ******/
SET ANSI_NULLS ON
GO
SET QUOTED_IDENTIFIER ON
GO

ALTER PROCEDURE [dbo].[PartitionCheckForConflict]   
    @PartitionPathToCheck VARCHAR(255),
    @StorageEntryID  VARCHAR(255)
AS
BEGIN
SET NOCOUNT ON

/*DECLARE @StrippedPath varchar(255)

SET @StrippedPath = [dbo].StripServerNameFromPath(@PartitionPathToCheck)*/

SELECT PartitionEntryID,
       PartitionRootPath,
       StorageServiceEntryId,
       PartitionName

FROM PartitionEntry AS part INNER JOIN
     VaultStoreEntry AS vse ON
        part.VaultStoreEntryID = vse.VaultStoreEntryID WHERE (@StorageEntryID = vse.StorageServiceEntryId OR @StorageEntryID = '')
/*AND [dbo].StripServerNameFromPath(part.PartitionRootPath) = @StrippedPath    - Temporary edit as workaround to issue documented in TECH 185952*/
AND part.PartitionRootPath = @PartitionPathToCheck

RETURN @@ERROR
END


Solution



Symantec Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article. 

There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com

Supplemental Materials

SourceETrack
Value2742642
Description

Unable to create partition



Article URL http://www.symantec.com/docs/TECH185952


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