Beremote may terminate due to memory allocation error when getting backups using VMware Agent (AVVI)

Article:TECH186045  |  Created: 2012-04-09  |  Updated: 2014-01-03  |  Article URL http://www.symantec.com/docs/TECH186045
Article Type
Technical Solution

Product(s)

Subject

Issue



Beremote may terminate due to memory allocation error when getting backups using VMware Agent (AVVI)


Error



The following error can be reported in the debug log, an application error of beremote can be reported in the event log or a Runtime Library Error can pop up.

 

[fsys\shared]        - VDDK-Log: diskLibPlugin: 2012-03-11T23:17:53.789+09:00 [05404 error 'Default'] Unable to allocate memory: 65536 bytes
[fsys\shared]        - VDDK-Log: diskLibPlugin: 2012-03-11T23:17:53.820+09:00 [05404 info 'Default'] CoreDump: Writing minidump
[fsys\shared]        - VDDK-Log: diskLibPlugin: 2012-03-11T23:17:55.632+09:00 [05404 panic 'Default']
-->
--> Panic: Unable to allocate memory
--> Backtrace:
--> backtrace[00] rip 05ec3a4d (no symbol)
--> backtrace[01] rip 05e7ffee (no symbol)
--> backtrace[02] rip 05e80b81 (no symbol)
--> backtrace[03] rip 05ee88c3 (no symbol)
--> backtrace[04] rip 05ee8977 (no symbol)
--> backtrace[05] rip 05ed8709 (no symbol)
--> backtrace[06] rip 78131067 (no symbol)
--> backtrace[07] rip 9f906800 (no symbol)


Cause



Memory leak is observed  when getting backups using VMware Agent (AVVI)


Solution



A hotfix is now available for this issue with Backup Exec 2010 R3 Rev 5204 and Backup Exec 2012 Rev 1798. Refer to the Hotfix link under Related Articles at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010 R3 Rev 5204 Hotfix 195395 - http://www.symantec.com/docs/TECH195395

Backup Exec 2012 Rev 1798 Hotfix 199866 - http://www.symantec.com/docs/TECH199866 


Supplemental Materials

SourceETrack
Value2745127
Description

AVVI: beremote gets crashed or terminated by self due to memory allocation error when getting incremental backup to tape




Article URL http://www.symantec.com/docs/TECH186045


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