Cannot find a procedure entry point decode pointer from dynamic link library KERNEL32.dll during pcAnywhere installation.

Article:TECH186087  |  Created: 2012-04-09  |  Updated: 2012-04-09  |  Article URL http://www.symantec.com/docs/TECH186087
Article Type
Technical Solution


Issue



During installation, after clicking "Install" an unexpected error occurs. 


Error



Cannot find a procedure entry point decode pointer from dynamic link library KERNEL32.dll.


Environment



This error can occur on Window 2003 and Windows XP with no service pack applied.  The error has not been seen on Windows 2008 R2.


Solution



This error can be seen on Window 2003 and Windows XP that have not had service packs installed.  Install the latest Windows service pack to resolve the issue.  


Supplemental Materials

SourceETrack
Value2738907


Article URL http://www.symantec.com/docs/TECH186087


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