GRT Backup of a Small Business Server 2011 Hyper-v Virtual Machine using Agent for MS Virtual Server(AMVS) fails

Article:TECH186148  |  Created: 2012-04-10  |  Updated: 2013-02-25  |  Article URL http://www.symantec.com/docs/TECH186148
Article Type
Technical Solution



Issue



APP GRT(Granular Recovery Technology) Backup of a Small Business Server 2011 Hyper-v Virtual Machine using Agent for MS Virtual Server(AMVS) fails with error "A failure occurred querying the Writer status" If SBS2011domain\Administrator account is set as a System logon account.

 

 


Error



V-79-57344-65233 - Snapshot Technology: Initialization failure on: "VRTSRV::\\HYPER-V Host\Hyper-V?Virtual?Machine\Virtual". Snapshot technology used: Microsoft Volume Shadow Copy Service (VSS).

 Snapshot technology error (0xE000FED1): A failure occurred querying the Writer status.
 
Writer Name: Microsoft Hyper-V, Writer ID: {66841CD4-6DED-4F4B-8F17-FD23F8DDC3DE}, Last error: The VSS Writer failed, but the operation can be retried (0x800423f3), State: Waiting for backup complete notification (5).
 

Environment



 Host - Windows 2008 R2 with Hyper-v installed

Guest virtual Machine - Small Business 2011
 


Cause



 The domain "Administrator" account is disabled by default on SBS 2008 and 2011 for the security reasons.
 


Solution



 To resolve this issue follow the steps listed below :

1 - Log on to the Small Business server 2011 with Secondary admin account 

2 - Open Active Directory Users and Computers

3 - Click on Users group 

4 - Select the Administrator account and Enable It.

 

5 - Move the Administrator account to the MyBusiness - Users - SBSUsers

 

 

6 - Restart the Backup Exec Remote Agent Service.

7 - Perform the Backup. 

 


Supplemental Materials

SourceUMI
ValueV-79-57344-65233
Description

Snapshot Technology: Initialization failure on: "VRTSRV::\\HYPER-V Host\Hyper-V?Virtual?Machine\Virtual".


SourceError Code
Value0xE000FED1
Description

0xE000FED1: A failure occurred querying the Writer status.



Article URL http://www.symantec.com/docs/TECH186148


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