Adding users to Data Insight, fails showing "addMxUserObject] [OUT] 2012-03-27 10:19:11 ERROR: V-378-1306-300:(4892) [dbhandle_lock_lockfile: 263] APR Error: The process cannot access the file because it is being used by another process."

Article:TECH186171  |  Created: 2012-04-10  |  Updated: 2012-04-11  |  Article URL http://www.symantec.com/docs/TECH186171
Article Type
Technical Solution


Environment

Issue



Adding users to Data Insight, fails showing "addMxUserObject] [OUT] 2012-03-27 10:19:11 ERROR: V-378-1306-300:(4892) [dbhandle_lock_lockfile: 263] APR Error: The process cannot access the file because it is being used by another process."


Error



addMxUserObject] [OUT] 2012-03-27 10:19:11 ERROR: V-378-1306-300:(4892) [dbhandle_lock_lockfile: 263] APR Error: The process cannot access the file because it is being used by another process.


Cause



The low free memory on the Virtual Machine (VM) was the root cause for this issue. This is per analyses of crash-dumps of DataInsight's program.

ERROR_CODE: (NTSTATUS) 0xc000012d - {Out of Virtual Memory}  Your system is low on

virtual memory. To ensure that Windows runs properly, increase the size of your virtual

memory paging file. For more information, see Help.

EXCEPTION_CODE: (NTSTATUS) 0xc000012d - {Out of Virtual Memory}  Your system is low on

virtual memory. To ensure that Windows runs properly, increase the size of your virtual

memory paging file. For more information, see Help.

So, it seems like a transient issue that happened when the node was low on memory.


Solution



Please reboot the system. Please add more memory to the VM, if it's possible.




Article URL http://www.symantec.com/docs/TECH186171


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