Installation of service pack 2 (10.0.2) for Symantec System Recovery (SSR) fails with 'There is not enough space on drive C:\..'.

Article:TECH186322  |  Created: 2012-04-12  |  Updated: 2014-05-15  |  Article URL http://www.symantec.com/docs/TECH186322
Article Type
Technical Solution

Product(s)

Subject

Issue



Installation of service pack 2 (10.0.2) for Symantec System Recovery (SSR) fails with the error shown in Figure 1 below. This occurs when attempting to upgrade SSR 2011 (10.0.0) or 2011 SP1 (10.0.1) to 2011 SP2 (10.0.2).

Figure 1:


Error



There is not enough space on drive C:\ to extract this package.

Please free up 90.22 MB and click Retry.


Cause



Please refer to the following Microsoft article for more details on the cause of this issue: http://support.microsoft.com/kb/829699.


Solution



Delete the contents of the temp folder:

  1. Start
  2. Run
  3. %temp%
  4. Delete contents
  5. Retry SP2 installation



Article URL http://www.symantec.com/docs/TECH186322


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