GRT enabled Incremental backups of Exchange 2010 DAG fails with "Final error: 0xe0000393 - Cannot extract mailbox messages from the Exchange backup. Review the job log for more information."
| Article:TECH186423 | | | Created: 2012-04-13 | | | Updated: 2012-08-21 | | | Article URL http://www.symantec.com/docs/TECH186423 |
| NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made. |
Problem
GRT enabled Incremental backups of Exchange 2010 DAG fails with "Final error: 0xe0000393 - Cannot extract mailbox messages from the Exchange backup. Review the job log for more information."
Error
Final error: 0xe0000393 - Cannot extract mailbox messages from the Exchange backup. Review the job log for more information.
Final error category: Resource Errors
For additional information regarding this error refer to link V-79-57344-915
Errors
Click an error below to locate it in the job log
Backup- \\DAG\Microsoft Information Store\DB name V-79-57344-915 - Unable to complete the operation for the selected resource using the specified options. The following error was returned when opening the Exchange Database file:
'-1022 There is a disk IO error.'
The beremote logs from Media server shows the following error entries:
================================================================================
ReadFile failed, lastError = 00000006, The handle is invalid.
[5384] 04/02/12 19:30:33 Aborted state machine
[6208] 04/02/12 19:30:36 For Virt VFF id (6208-00001840), Total Bytes
Read=00000001:167E9000, Written=00000001:1946E000
[8556] 04/02/12 19:31:04 [fsys\jet] - Recovery FAILED - ERROR::RC = -
1022 - -1022 There is a disk IO error.
[8556] 04/02/12 19:31:04 Closing Persistent Virt VFF id (8348-0000209C) with:
Total Bytes Read=00000000:162B9000, Written=00000000:13928000
[8556] 04/02/12 19:31:04 Closing Session [ThreadId=8348, Major=0, Minor=0,
Index=0, Last=00000000].
[8556] 04/02/12 19:31:04 SessionStatus for [28444-00006F1C] - Major=0, Minor=0,
Index=0, LastError=0, Session is not uActiveB.
[8556] 04/02/12 19:31:04 Closing Vlink VFF id (5384-00001508) with: Total Bytes
Read=00000000:0BFA2000, Written=00000000:00000000
[8556] 04/02/12 19:31:04 Closing Session [ThreadId=5384, Major=0, Minor=0,
Index=0, Last=00000006].
[8556] 04/02/12 19:31:04 SessionStatus for [8364-000020AC] - Major=0, Minor=0,
Index=0, LastError=0, Session is not uActiveB.
[8556] 04/02/12 19:31:04 [fsys\mb2] - Using EDB Provider for Browse/Backup.
[8556] 04/02/12 19:31:04 [fsys\mb2] - Logon: m_lpMAPISession->Logon returned 80004005
[8556] 04/02/12 19:31:04 [fsys\mb2] - OPEN DATABASE FAILED: -1022 There is a disk IO error.
[8556] 04/02/12 19:31:04 [fsys\mb2] - MB2_Chgdir:Logon returned e000fea9
================================================================================
Solution
WORKAROUND:
Take Full backups of Exchange DAG.
Alternately you might add the following registry keys to the media server:
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
Key=HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VirtFile"
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.
|
|
| Source | ETrack |
| Value | 2748526 |
| Description | EXCH: GRT Enabled Incremental backups of Exchange 2010 DAG fails with "Final error: 0xe0000393 - Cannot extract mailbox messages from the Exchange backup. Review the job log for more information." |
| Source | Error Code |
| Value | 0xe0000393 |
| Description | Cannot extract mailbox messages from the Exchange backup. Review the job log for more information |
| Source | UMI |
| Value | V-79-57344-915 |
| Description | Unable to complete the operation for the selected resource using the specified options. The following error was returned when opening the Exchange Database file: '-1022 There is a disk IO error.'
|
| Source | ETrack |
| Value | 2904862 |
| Description | EXCH: GRT enabled Incremental backups of Exchange 2010 DAG fails with "Final error: 0xe0000393 - Cannot extract mailbox messages from the Exchange backup. Review the job log for more information." (Honshu) |
Article URL http://www.symantec.com/docs/TECH186423
Terms of use for this information are found in Legal Notices
Thank you.