Unable to launch the console. Error occurred while checking application server version for client compatibility.

Article:TECH186455  |  Created: 2012-04-13  |  Updated: 2012-04-13  |  Article URL http://www.symantec.com/docs/TECH186455
Article Type
Technical Solution


You are connecting to the Control Compliance Suite Application sever targeting the FQDN. You can ping the CCS application server by FQDN too. Services are up and running - possibly other CCS consoles can connect to the application server but you get an error:





2012-02-09 12:41:20.341,2012-02-09 12:41:20.341,VM-WINXP,Error,PreLaunchActivityProvider,SymConsole,2600,,1,DoConnect,,0,1,"PreLaunchActivity.CheckApplicationServerVersion : System.ServiceModel.EndpointNotFoundException: Could not connect to net.tcp://{application server short name}:1431/CCS/Services/InfraBridge/ConfigInfo/WindowsSecurity. The connection attempt lasted for a time span of 00:00:20.9684816. TCP error code 10065: A socket operation was attempted to an unreachable host ---> System.Net.Sockets.SocketException: A socket operation was attempted to an unreachable host at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)



Control Compliance Suite 10.5.1 PCU 2012-1 and earlier.



Although addressing the CCS application server by FQDN - internally the system is addressing the CCS application server by short name (netbios) - this is considered a programming error.



Short term solution is either;

  • edit your host file (on the console system) and add an entry for the short name of the CCS application server or,
  • Edit your network settings and add a search domain for the domain the application server resides in.

Long term solution will be provided in a future CCS 11.5.1 PCU.


Article URL http://www.symantec.com/docs/TECH186455

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