After upgrading to Backup Exec 2012, the Backup Exec Job Engine service (BENGINE.EXE) crashes with faulting module kernel32.dll when pre-existing IDR to SDR job is run.

Article:TECH186461  |  Created: 2012-04-13  |  Updated: 2014-07-16  |  Article URL http://www.symantec.com/docs/TECH186461
Article Type
Technical Solution


Issue



After upgrading to Backup Exec 2012, the Backup Exec Job Engine service crashes during a full server backup with SDR enabled. An EVENT ID 1000 is reported with description "Faulting application name: bengine.exe, version: 14.0.1798.101, time stamp: 0x4f345736,Faulting module name: kernel32.dll, version: 6.0.6002.18449, time stamp: 0x4da47b2f


Error



Faulting application name: bengine.exe, version: 14.0.1798.101, time stamp: 0x4f345736
Faulting module name: kernel32.dll, version: 6.0.6002.18449, time stamp: 0x4da47b2f

Log Name:      Application
Source:        Application Error
Date:          4/2/2012 4:52:37 AM
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      <Computer Name>

Description:
Faulting application name: bengine.exe, version: 14.0.1798.101, time stamp: 0x4f345736
Faulting module name: kernel32.dll, version: 6.0.6002.18449, time stamp: 0x4da47b2f
Exception code: 0xe06d7363
Fault offset: 0x00000000000170cd
Faulting process id: 0x1754
Faulting application start time: 0x01cd10c000f50b8e
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
 

Last few lines in bengine.log from media server would show the following after which the job engine might have crashed:

[12900] [loops]              - BackupBSDProcessor::GenerateDRFile() - Enter
[12900] [engidrapi]          - Informational: CIdr_ndmpWrapper::ndmpCreateDRFile() - Enter
[12900] [engidrapi]          -  Informational: DR File Name on the remote system: <Servername>.DR.TMP
[12900] [engidrapi]          - Informational: CIdr_ndmpWrapper::ndmpCreateDRFile() - Exit.


Environment



Backup Exec 2012


Solution



 

WORKAROUND:

1. Move all the old .DR files from the current DR file location to an alternate location.

                                                        OR

2. Change the DR path manually from ‘Configuration and Settings -> Backup Exec Settings -> Simplified
Disaster Recovery -> Disaster recovery data path (<BE Install>\SDR\Data)

NOTE: If the crash still occures after following the above steps then the entire backup definition may need to be deleted and recreated.


Supplemental Materials

SourceETrack
Value2693623
Description

BE Install is not changing the ‘Disaster Recovery Data Path’ during a migration. Causes BEengine to crash when pre-existing IDR -> SDR are run


SourceEvent ID
Value1000
Description

Faulting application name: bengine.exe, version: 14.0.1798.101, time stamp: 0x4f345736
Faulting module name: kernel32.dll, version: 6.0.6002.18449, time stamp: 0x4da47b2f




Article URL http://www.symantec.com/docs/TECH186461


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