After upgrading to Backup Exec 2012, the Backup Exec Job Engine service (BENGINE.EXE) crashes with faulting module kernel32.dll when pre-existing IDR to SDR job is run.

Article:TECH186461  |  Created: 2012-04-13  |  Updated: 2014-12-10  |  Article URL http://www.symantec.com/docs/TECH186461
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Article Type
Technical Solution

Product(s)

Subject

Issue



After upgrading to Backup Exec 2012, the Backup Exec Job Engine service crashes during a full server backup with SDR enabled. An EVENT ID 1000 is reported with description "Faulting application name: bengine.exe, version: 14.0.1798.101, time stamp: 0x4f345736,Faulting module name: kernel32.dll, version: 6.0.6002.18449, time stamp: 0x4da47b2f


Error



Faulting application name: bengine.exe, version: 14.0.1798.101, time stamp: 0x4f345736
Faulting module name: kernel32.dll, version: 6.0.6002.18449, time stamp: 0x4da47b2f

Application Event Log:

Log Name:      Application
Source:        Application Error
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Computer:      <Computer Name>

Description:
Faulting application name: bengine.exe, version: 14.0.1798.101, time stamp: 0x4f345736
Faulting module name: kernel32.dll, version: 6.0.6002.18449, time stamp: 0x4da47b2f
Exception code: 0xe06d7363
Fault offset: 0x00000000000170cd
Faulting process id: 0x1754
Faulting application start time: 0x01cd10c000f50b8e
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
 

Backup Exec Job Engine Log:

[12900] [loops]              - BackupBSDProcessor::GenerateDRFile() - Enter
[12900] [engidrapi]          - Informational: CIdr_ndmpWrapper::ndmpCreateDRFile() - Enter
[12900] [engidrapi]          -  Informational: DR File Name on the remote system: <Servername>.DR.TMP
[12900] [engidrapi]          - Informational: CIdr_ndmpWrapper::ndmpCreateDRFile() - Exit.

 


Environment



Backup Exec 2012 and 2014

 


Solution



This issue is resolved in Backup Exec 2014 or later versions.

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2014 Rev 1786 Service Pack 1 (TECH216178).

 

To resolve this issue and receive the new Backup Exec improvements please upgrade to the current version of Backup Exec.

 

NOTE:  Symantec continues to focus on the current release and future releases; there are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. Please contact your Symantec Sales representative or the Symantec Partner for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see http://www.symantec.com. 

 

WORKAROUND:

1. Move all the old .DR files from the current DR file location to an alternate location.

                                                        OR

2. Change the DR path manually from ‘Configuration and Settings -> Backup Exec Settings -> Simplified
Disaster Recovery -> Disaster recovery data path (<BE Install>\SDR\Data)

 

 


Supplemental Materials

SourceETrack
Value2693623
Description

Install is not changing the ‘Disaster Recovery Data Path’ during a migration. Causes BEengine to crash when pre-existing IDR -> SDR are run


SourceEvent ID
Value1000
Description

Faulting application name: bengine.exe, version: 14.0.1798.101, time stamp: 0x4f345736
Faulting module name: kernel32.dll, version: 6.0.6002.18449, time stamp: 0x4da47b2f


SourceETrack
Value3138256
Description

SDR: Backup Exec Job Engine terminates in KERNEL32.DLL during FULL SDR backup. SyncUpWithMasterDRFile




Article URL http://www.symantec.com/docs/TECH186461


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