After upgrading to Backup Exec 2012, the Backup Exec Job Engine service (BENGINE.EXE) crashes with faulting module kernel32.dll when pre-existing IDR to SDR job is run.
| Article:TECH186461 | | | Created: 2012-04-13 | | | Updated: 2012-06-14 | | | Article URL http://www.symantec.com/docs/TECH186461 |
Problem
After upgrading to Backup Exec 2012, the Backup Exec Job Engine service crashes during a full server backup with SDR enabled. An EVENT ID 1000 is reported with description "Faulting application name: bengine.exe, version: 14.0.1798.101, time stamp: 0x4f345736,Faulting module name: kernel32.dll, version: 6.0.6002.18449, time stamp: 0x4da47b2f
Error
Faulting application name: bengine.exe, version: 14.0.1798.101, time stamp: 0x4f345736
Faulting module name: kernel32.dll, version: 6.0.6002.18449, time stamp: 0x4da47b2f
Log Name: Application
Source: Application Error
Date: 4/2/2012 4:52:37 AM
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords: Classic
User: N/A
Computer: <Computer Name>
Description:
Faulting application name: bengine.exe, version: 14.0.1798.101, time stamp: 0x4f345736
Faulting module name: kernel32.dll, version: 6.0.6002.18449, time stamp: 0x4da47b2f
Exception code: 0xe06d7363
Fault offset: 0x00000000000170cd
Faulting process id: 0x1754
Faulting application start time: 0x01cd10c000f50b8e
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
Last few lines in bengine.log from media server would show the following after which the job engine might have crashed:
[12900] [loops] - BackupBSDProcessor::GenerateDRFile() - Enter
[12900] [engidrapi] - Informational: CIdr_ndmpWrapper::ndmpCreateDRFile() - Enter
[12900] [engidrapi] - Informational: DR File Name on the remote system: <Servername>.DR.TMP
[12900] [engidrapi] - Informational: CIdr_ndmpWrapper::ndmpCreateDRFile() - Exit.
Environment
Backup Exec 2012
Solution
This issue is fixed in Backup Exec 2012 with Service Pack 1a (TECH186717)
WORKAROUND:
1. Move all the old .DR files from the current DR file location to an alternate location.
OR
2. Change the DR path manually from ‘Configuration and Settings -> Backup Exec Settings -> Simplified
Disaster Recovery -> Disaster recovery data path (<BE Install>\SDR\Data)
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| Source | ETrack |
| Value | 2693623 |
| Description | BE Install is not changing the ‘Disaster Recovery Data Path’ during a migration. Causes BEengine to crash when pre-existing IDR -> SDR are run |
| Source | Event ID |
| Value | 1000 |
| Description | Faulting application name: bengine.exe, version: 14.0.1798.101, time stamp: 0x4f345736 |
Related Articles
Article URL http://www.symantec.com/docs/TECH186461
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