Servers may randomly disappear from the Backup Restore Tab in Backup Exec 2012.

Article:TECH186464  |  Created: 2012-04-13  |  Updated: 2012-06-14  |  Article URL http://www.symantec.com/docs/TECH186464
Article Type
Technical Solution


Issue



Remote Servers on the Backup Exec 2012 Backup/Restore tab may randomly disappear from the Backup Exec console.  The servers may appear and then after a refresh or close and reopen of the console the server will not be listed in the Backup/Restore tab.


Error



Application Log Informational Event:

Type :  Information
Event :  0
Source :  Backup Exec Management
Category : (65535)

The following information was included with the event (insertion strings):
DataAccessLayer SetException:
 Exception: [ResourceContainer_Save]: Insert ResourceContainer caught
an error: Cannot insert duplicate key row in object 'dbo.ResourceContainer'
with unique index 'IX_ConnectionName'.
 Sql Command:
CommandType=StoredProcedure CommandText = [ResourceContainer_Save]
Parameter: @ResourceContainerID=5271ab39-9126-48ae-bdc5-62d6953cab7e
Parameter: @InternalName=\\SERVERNAME
Parameter: @UserDefinedName=SERVERNAME
Parameter: @ResourceType=16777216
Parameter: @BEResourceInstalled=0
Parameter: @BEResourceProtected=0
Parameter: @Description=
Parameter: @OSVersionInfo=
Parameter: @BEVersionInfo=
Parameter: @Flags=2359304
Parameter: @LoginAccountID=189c5de7-a98c-4968-aead-d09fc6b3c6e8
Parameter: @RETURN_VALUE=1
Parameter: @xmlProperty=<ResourceContainer><DSSS ResourceType="2"
ResourceSubType="3" OSID="127" OSVersion="0" Flags="15" ResourceName="\\SERVERNAME"
RestoreResourceName="\\SERVERNAME"/></ResourceContainer>


Environment



 Backup Exec 2012


Cause



This occurs when a server is deleted from the Servers list and then added back to the Backup\Restore tab.  Additionally this issue can be caused when Adding a server and the wizard or install is cancelled or closed before completed. 


Solution



This issue is fixed in Backup Exec 2012 with Service Pack 1a (TECH186717)

 


Supplemental Materials

SourceETrack
Value2751610
Description

Servers randomly disappear from the Backup/Restore tab




Article URL http://www.symantec.com/docs/TECH186464


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